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Bank-side agent · RM intelligence

Client Pulse tells your RMs which clients to call this week, and what to say.

RMs spend roughly 25 to 30% of their time in actual client dialogue (TreasurUp, from meetings with commercial banks across Europe, 2026). The rest goes into finding out what changed. Client Pulse reads the behavioural data your business banking channel already produces and turns it into a ranked weekly priority list, so the hours go back into the conversations that hold the relationship. Today the signals run on FX; TreasurUp is extending Client Pulse to all other areas of Daily Business Banking.

Trusted by business banking teams at

Building for banks since 2016 Only banks as clients ISO 27001 certified >99.95% uptime

The challenge

Your RMs cover more clients than they can watch

  • Portfolio signals sit in trading data, CRM notes and channel logs, and nobody has time to join them.
  • Churn shows up in trading volume months after the client has mentally left.
  • A quietly dropping hit ratio is often a competitor comparison in progress, and it goes unnoticed.
  • Clients who could automate keep trading manually because nobody spots the pattern.
  • Pre-call preparation is manual, so it gets skipped, or it eats the time the call was meant to have.

What TreasurUp gives the bank

Twelve signals, one weekly priority view

Client Pulse is a live build: an intelligence layer for relationship managers, delivered inside your own business banking channel. It monitors every client automatically each week and surfaces the right insight at the right time, as a weekly summary plus a plain-language chat over the same data. The current build reads FX behaviour, where TreasurUp is live at your peers today; the same signal model extends to all other areas of Daily Business Banking, from payments and liquidity to cash flow forecasting.

  • Twelve behavioural signals across three categories: at risk, ready to automate, ready to expand.
  • Every signal measured against the client's own historical baseline, not industry averages or fixed thresholds.
  • A ranked weekly list answering: which clients should I call this week, and what do I say.
  • Pre-call briefings assembled per client, ready before the conversation.
  • Behavioural data external tools cannot see: logins, saved-but-unexecuted batches, quote-to-trade ratios, module adoption.
  • Additional bank sources, such as trade or client databases, connect through the TreasurUp connection centre over MCP.

At risk

Protect the relationship

  • Trading volume below own baseline
  • Key users disengaged or deactivated
  • Module activity gone quiet
  • Hit ratio dropping, a possible competitor comparison
  • Regularly traded pair has disappeared

Ready to automate

Help them work smarter

  • High manual trade volume, an automation candidate
  • Consistent hedging pattern, the forecast module fits
  • Module enabled but never adopted
  • Batch saved but never executed

Ready to expand

Grow the relationship

  • Volume consistently above baseline
  • New currency pair, new business exposure
  • Logins and trades both trending up
  • High hit ratio and growing volume

The agentic block

A bank-side agent with a human approval gate

Client Pulse is the bank-side agent in TreasurUp's agentic business banking roster, serving relationship managers and the middle office.

  • It prepares: briefings, ranked priorities and suggested talking points. It does not decide, trade or contact clients.
  • An approval gate sits between proposal and action. An RM or middle-office reviewer owns every material step.
  • Your bank owns the agent: branding, data, model choice and deployment topology are yours.
  • Bring your own LLM, across managed SaaS, single-tenant or hybrid deployment.
  • Bank data joins through the TreasurUp connection centre over MCP, without moving your systems.

Value to the bank

Why banks pick a solution provider that only works with banks

Live in months, not years

TreasurUp solutions go live in 3 to 9 months, against 48 to 60 months for comparable in-house builds (Deloitte, 2025). Client Pulse starts from data your channel already produces, which keeps the runway short.

Only banks as clients

TreasurUp works with banks and nobody else. What is learned at 9+ European banks flows back into your channel proposition for business banking, not into a competing product for your clients.

Built by channel practitioners

Since 2016 TreasurUp has developed, maintained, innovated and managed transaction initiation environments in online business banking. Client Pulse reads that environment natively, which is exactly what generic CRM tools cannot do.

Reliable, compliant and secure

ISO 27001 certified, running at over 99.95% uptime across all bank deployments (TreasurUp Operations Reporting, 2025). Nothing financial, regulatory or accounting-related is ever executed by an agent.

Proof

Named banks, measured results

30%+

FX revenue uplift at Nordea

Nordea grew FX revenue by more than 30% after deploying TreasurUp's FX solution (TreasurUp and Nordea case study, 2025).

Nordea case study

9/10

Bank satisfaction

Banks rate working with TreasurUp 9 out of 10, and their clients report a 9.1 out of 10 Customer Effort Score (TreasurUp Bank Satisfaction Survey, 2025).

Video placeholder: Kris, Rabobank

Rabobank on working with TreasurUp

Hear Kris from Rabobank on what running TreasurUp inside a live business banking channel looks like in practice.

How it works, where it sits

Delivery starts with a connection, not a data programme

Client Pulse reads the behavioural data your channel already produces, so there is no migration and no new front end to roll out.

Step 1 · Connect

Client Pulse reads channel behaviour data. Optional bank sources, such as trade or client databases, join through the connection centre over MCP.

Step 2 · Baseline

Twelve signals calibrate per client against that client's own history and behaviour profile.

Step 3 · Pilot

A first RM group receives the weekly priority list and pre-call briefings, validated against real portfolio outcomes.

Step 4 · Extend

Enriched signals roll out to the full RM population, and the same services carry the wider agent roster.

Client Pulse runs on the same composable services as TreasurUp's FX, liquidity and cash flow forecasting solutions. It starts where TreasurUp is live today, FX, and extends to all other areas of Daily Business Banking as each solution goes live in your channel.

FAQ

What RMs and their managers ask us

No. Client Pulse prepares: it assembles briefings, ranks priorities and suggests what to raise in the next conversation. An approval gate sits between every proposal and any action, and an RM or middle-office reviewer stays the owner of each step. Nothing financial, regulatory or accounting-related is decided or executed by the agent. This is a design principle across TreasurUp's whole agent roster, not a configuration option a bank has to remember to switch on.

Client Pulse reads behavioural data from your business banking channel: logins, saved-but-unexecuted batches, quote-to-trade ratios and module adoption, baselined per client against that client's own history. This is data external tools cannot see, because it lives inside the transaction initiation environment itself. You can enrich it with your own sources, such as trade or client databases, connected through the TreasurUp connection centre over MCP. Industry averages and fixed thresholds are deliberately not used.

Yes. Your bank owns the agent: branding, data, model choice and deployment topology are yours. Bring your own LLM, and deploy as managed SaaS, single-tenant or hybrid, depending on what your risk and infrastructure teams require. Your data stays within the boundaries you set, and model calls route to the provider you have approved.

Your CRM sees what someone typed in after the fact. Client Pulse sees what the client actually did in the channel: a batch saved but never executed, a hit ratio that started slipping, a regularly traded pair that quietly disappeared. Those signals appear before they show up in trading data or a CRM note, which is the difference between a retention call and a post-mortem. Client Pulse complements the CRM rather than replacing it, and its output can feed your existing RM workflow.

Today Client Pulse runs on FX, because that is where TreasurUp is live inside bank channels and where the behavioural data is richest. The signal model itself is not FX-specific: baselines per client, adoption patterns and activity trends apply to any product a client uses in the channel. TreasurUp is extending Client Pulse to all other areas of Daily Business Banking, including payments, liquidity and cash flow forecasting, so the same weekly priority view grows to cover the whole relationship rather than one product line.

Weeks, not quarters, for a pilot: Client Pulse is the build already underway, and it starts from behavioural data your channel produces today, so a pilot needs a connection rather than a data programme. Full TreasurUp solutions typically go live in 3 to 9 months, compared with 48 to 60 months for comparable in-house builds (Deloitte, 2025). The pilot's job is to answer one question with your own portfolio: which clients should my RMs call this week, and what should they say.

See Client Pulse against your own portfolio

Book a working session with the current prototype: one hour, your RM workflow, and the twelve signals running on realistic portfolio scenarios.